Audio On Teams Not Working: Troubleshooting Guide For 2023

Microsoft Teams now offers new options for video, audio configurations
Microsoft Teams now offers new options for video, audio configurations from


Microsoft Teams has become an essential tool for remote communication and collaboration in 2023. However, many users have encountered issues with audio not working during their Teams meetings. In this troubleshooting guide, we will explore common causes and solutions for audio problems on Teams.

1. Check Audio Settings

The first step in troubleshooting audio issues on Teams is to ensure that your audio settings are configured correctly. Click on your profile picture in the top right corner of the Teams app, select “Settings,” and navigate to the “Devices” tab. Make sure the correct microphone and speaker are selected.

2. Test Your Audio Devices

If your audio settings are correct, the next step is to test your audio devices. Connect your headphones or speakers to another device to check if they are functioning properly. If they work fine, the issue may lie with Teams or your computer’s audio settings.

3. Update Teams and Operating System

Outdated software can sometimes cause audio problems on Teams. Ensure that you have the latest version of Teams installed on your device. Additionally, check for any available updates for your operating system. These updates often include bug fixes and improvements that can resolve audio issues.

4. Restart Teams and Your Device

Rebooting your computer and restarting Teams can often resolve minor audio glitches. Close Teams completely and reopen it after your device restarts. This simple step can refresh the application and potentially fix the audio problem.

5. Check Network Connection

Unstable or slow internet connection can cause audio issues on Teams. Check your network connection by running a speed test or trying to access other websites or applications. If your internet connection is problematic, consider switching to a more stable network or contacting your internet service provider for assistance.

6. Disable Other Audio Applications

If you have other audio applications or browser tabs open while using Teams, they may interfere with your audio settings. Close any unnecessary applications and tabs to ensure that Teams has exclusive access to your audio devices.

7. Clear Teams Cache

Clearing the Teams cache can help resolve audio issues related to temporary files and settings. To do this, close Teams completely, press the Windows key + R to open the Run dialog box, type “%appdata%MicrosoftTeams,” and press Enter. Delete all the files and folders within the Teams folder. Restart Teams and check if the audio problem persists.

8. Reinstall Teams

If all else fails, reinstalling Teams may be necessary. Uninstall Teams from your device, then download and install the latest version from the official Microsoft website. Remember to restart your device after the reinstall to ensure all changes take effect.

9. Contact IT Support

If you have followed all the troubleshooting steps and your audio on Teams is still not working, it may be time to seek help from your organization’s IT support team. They can provide specialized assistance and investigate any underlying technical issues that may be causing the problem.

10. Conclusion

Audio issues on Teams can be frustrating, but with the right troubleshooting steps, they can usually be resolved. By checking your audio settings, testing your devices, updating software, and following the other tips mentioned in this guide, you should be able to get your audio working smoothly on Teams again. Remember to stay patient and reach out for support when needed. Happy collaborating!